Water and Sewer

Access to the Water and Sewer Portal

A new online payment portal is now available for your water and sewer bills.

You can use the portal to view your account balance, see account details, and make payments online; this service is currently available for use.

Online billing is currently in development and will be launched soon. Until then, you will continue to receive your paper bill by mail. Once online billing is available, you will be able to opt out of paper billing.

To Create Your Account:

1. Go to: clarence-rockland.com/water 
2. Have ready:
• Your account number (printed on the letter sent by mail on June 13, 2025)
• Your 5-digit Access Code / PIN (printed on the letter sent by mail on June 13, 2025)

3. Choose a username:

• Must contain letters and numbers only
• No special characters, spaces, hyphens, or underscores

4. Create a password:

• Must be at least 8 characters
• Must include at least one uppercase letter
• Must include one special character (! # $ % * +)

Need Help?
waterbilling@clarence-rockland.com 
613-446-6022

Important Note: The letter you received included an error. Your 17-digit account number has not changed for payments through your financial institution, and there is no need to update your payment information at this time.

Bilingual Access: The portal is currently in English, but you can enable French translation through your web browser. Instructions are on the portal’s homepage.

Important Note:The letter you received included an error. Your 17-digit account number has not changed for payments through your financial institution, and there is no need to update your payment information at this time.

The water rate imposed in 2025 is $1.5151 per cubic meter compared to $1.4639 per cubic meter in 2024

The annual fixed water rate in 2025 is $200.28 year per unit, compared to $193.56/year per unit for2024. 

The sewer rate imposed in 2025 is $2.1748 per cubic meter in comparison to $2.0520 per cubic meter in 2024.

The annual fixed sewer rate in 2025 is of $213.00/year per unit, compared to $200.88/year per unit for 2024.

A residential unit with a yearly average consumption of 165 cubic meter

Administrative Fees

1 - Collection calls or Door hanger due to collection: $45.00

2 – Transfers between accounts : $45.00

3 – New account fee : $45.00

4 – Inspect and seal water meter : $60.00

5 – Open water following collection : $60.00

6 – Open or close water at customer request: $60.00

7 – Open or close water at customer request after hours $110.00

8 – Final meter reading fee $45.00

9 – Water meter leak detection (work order) requested: $50.00

10 – Meter testing fees $160.0

Other Payment Options

Online banking services:

• Payments can be made online with participating financial institutions.
  • Steps to follow:
    • Add a vendor
    • Search for "Clarence-Rockland City” and select "Water and Sewer"
    • Insert your 17-digit account number
    • The payment will be sent to us by your financial institution

By phone:

1-866-278-6337 (by credit card only)

Cheque:

• Payments by cheque are accepted and can be sent by mail or left in the drop box located at 1560 Laurier Street, Rockland, K4K 1P7;
• Post-dated cheques are accepted;

Please make your cheque payable to The City of Clarence-Rockland

Pre-authorized payment plan:

Complete and return the form

• Contact 613-446-6022 Ext. 2240 for more information

*Please note this form is only to be filled out for mailing address changes. Ownership changes are processed automatically upon receipt of documentation from lawyers.

Complete this form to update your information

Did you know - The watering restrictions by-law is in effect from May 1 to September 1.

If you are on the City of Clarence-Rockland municipal water system, you may water with a mechanical sprinkler according to the following schedule:

Odd-numbered civic addresses (ending with 1, 3, 5, 7, 9)

• Tuesday, Thursday and Saturday

Even-numbered civic addresses (ending with 0, 2, 4, 6, 8)

• Monday, Wednesday and Friday

7 a.m. to 9 a.m. and 7 p.m. to 9 p.m.

Please refer to by-law 2000-43 for more information: