Canada Post is currently experiencing a service disruption, which may result in delays in mail delivery—including your water and sewer bill. To ensure timely access, we encourage residents to use the online billing portal.
Water & Sewer Billing Now Available Online
You can now access your water and sewer bill online using your account number and PIN that was mailed to you in June.
Important Note:
Please disregard any information suggesting your account number has been shortened. There has been no change—your 17-digit account number remains valid and does not need to be updated with your financial institution. While your bill may display a 14-digit version, continue using the full 17-digit number until further notice.
Due to ongoing Canada Post labour disruptions, we encourage all residents to use the online portal for timely access to billing information.
Need Help Logging In?
If you require assistance accessing the water and sewer portal, please contact us by email at waterbilling@clarence-rockland.com. Be sure to include your name and property address in your request.
We strongly encourage all residents to register for bciti+ to ensure they receive timely communications that require action.